9 technology layers covering 36 vetted solutions. Expand any section to see the tools we deploy, why we chose them, and what they mean for your business.
Our technology stack is the set of tools our engineers use every day. Each tool was selected after a documented evaluation. Every product is reviewed each year. A stack that does not evolve becomes a liability, so we treat technology reviews as a standing commitment.
We select tools based on operational reliability, integration depth, security posture, vendor stability, and total cost over a multi-year horizon.
We avoid products from vendors with a history of aggressive acquisition, product abandonment, or sudden pricing changes. The goal is a stack clients can rely on for years.
A tool that integrates well with the rest of the stack almost always beats a tool with slightly better features in isolation.
Our monitoring platform, ticketing system, documentation platform, security operations stack, and alerting pipeline all feed a single operational view. That integration produces a coherent service rather than a collection of disconnected point products.
The tools a managed service provider uses are a high-value target for attackers. A compromised provider tool can cascade across every client it touches.
We apply the same security discipline to our internal stack that we apply to client environments. That includes multi-factor authentication, privileged access management, segmented administrative access, and ongoing monitoring of our own vendor supply chain.
Can I see a list of the specific products in your stack?
Yes. We publish the primary tools by category on this page. We are also open about which products we use under non-disclosure for clients evaluating our operational maturity. The specific mix sometimes changes within a category, and we brief clients on any material tool change before it affects their environment.
Do you resell the tools in your stack to clients?
Some tools are client-facing and resold transparently, such as endpoint protection, email security, and backup. Others are internal operational tools included in the managed service fee. We clearly distinguish between the two in every proposal.
What backup and disaster recovery platform does Cyber One Solutions use?
We use Acronis for business continuity and disaster recovery. Acronis provides image-based backup with AES-256 encryption, bare-metal restore capabilities, cloud backup with off-site replication, and automated backup verification so we know backups are recoverable before a disaster occurs. Recovery time and recovery point objectives are defined per client based on their specific business requirements and tolerance for downtime.
What helpdesk and ticketing platform does Cyber One Solutions use?
We use HaloPSA as our professional services automation and ticketing platform. Every client request, incident, change, and contract is tracked in HaloPSA with defined SLAs and response time targets. This gives clients a consistent support experience and gives our engineers full visibility into every client environment, open tickets, and service history. SLA compliance is tracked and reported from the same platform.
