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Cloud Buyers Guide

Cloud & Microsoft 365

A practical scorecard for a decision that needs to hold up after the sales call.

A buyer-focused guide to Microsoft 365 and cloud management that goes beyond license resale. It covers tenant hardening, device management, data protection, migrations, cost governance, AI readiness, and ownership.

Managed Cloud Services

The guide is delivered by email after the short form is submitted.

Questions the Guide Helps You Ask

Make the provider explain how the service actually works.

  1. 1

    Will the provider assess and harden the tenant before recommending new licenses?

  2. 2

    Are conditional access, admin-account protection, Intune, encryption, and remote wipe included?

  3. 3

    How are Microsoft 365 data backed up and restores tested?

  4. 4

    Who owns the tenant, global admin accounts, domains, and licensing agreements?

What You Leave With

A decision record your team can reuse.

Find gaps in identity, device, backup, and tenant security before signing.

Control license sprawl and require a regular cost-optimization review.

Protect ownership and require a migration rollback and offboarding plan.

Buyer Questions

What to clarify before choosing a provider.

Use these answers as a starting point, then require the provider to tailor every commitment to your environment and put it in writing.

Does Microsoft 365 include a complete backup of my data?

Microsoft protects the availability of its service, but retention and recovery may not meet every business need. A separate backup with tested restores helps protect against deletion, ransomware, and account compromise.

What should happen before a Copilot rollout?

Review permissions, external sharing, sensitivity labels, data ownership, and device access first. AI can surface information users are technically allowed to reach, including information they should no longer have.

Who should own the Microsoft 365 tenant?

The customer should own the tenant, domains, licenses, and primary administrative identities. The provider should use documented delegated access that can be revoked.