This role demands a solid working knowledge and substantial experience as a Level 1 helpdesk technician or above. Candidates lacking experience in an IT Support Company, or without current skills in IT Support, troubleshooting of Networks, Windows Operating Systems, Microsoft 365, Ticketing and Knowledgebase Systems, or other widely used Business Applications, may find this role unsuitable.

Based on your working knowledge and prior experience, you will be assigned a job expectation ranging from Level 1 to Level 3. Your compensation, whether hourly or salary, will be determined by the Level that best matches your existing experience and knowledge before you take on this role.

• Level 1: Basic working knowledge with the competency to escalate to Level 2.

• Level 2: Adequate working knowledge with the capacity to escalate in uncommon situations.

• Level 3: Comprehensive working knowledge and experience to manage the majority of situations.

Our ideal Help Desk Technician has:

• A strong and distinctive determination to impress clients by surpassing their needs and expectations.

  
  

• A zeal for keeping abreast of state-of-the-art technology, coupled with hands-on experience in the latest iterations of technologies such as Windows Server, Active Directory, Firewalls (including Watchguard, Sonic Wall, Fortinet), DNS, DHCP, VMWare, Microsoft 365, and diverse LAN environments.

  
  

• A deep respect for others, with the capability to collaborate or work independently at client locations.

  
  

• An intrinsic motivation to excel and the competence to thrive in a dynamic, rapidly growing environment with minimal oversight and significant responsibility.

  
  

• Exceptional interpersonal and communication skills, both verbal and written.

  
  

• An aspiration for a long-term commitment to a single company.