Our NOC monitors all managed client environments around the clock. For outages at the cloud and internet providers your business depends on, use the official status sources below.
The official Google Cloud Platform service health dashboard for incidents and service disruptions.
Official Microsoft 365 service health updates and incident notifications.
Live updates from Microsoft Azure on service disruptions and incident resolutions.
The official Microsoft service health dashboard for all Microsoft cloud services.
Real-time status for Cloudflare network, DNS, and CDN services globally.
Amazon Web Services official health dashboard for all AWS regions and services.
Our support team is available around the clock for managed clients.
Every Cyber One Solutions managed client is monitored continuously from our Network Operations Center. The NOC is not a dashboard that someone glances at a few times a day.
Monitoring runs around the clock, alerts become tickets that engineers triage and drive to resolution, and high-severity alerts reach an on-call engineer at any hour. Below is a summary of how the NOC works and what it covers for our managed clients.
The NOC monitors server health, virtualization hosts, storage arrays, network switches and firewalls, wireless access points, internet circuits, public cloud tenants, email tenants, backup jobs, endpoint protection, patch status, and the availability of the business applications your users touch every day.
Telemetry feeds into a single pane of glass and alerts are correlated so a single root cause does not generate a hundred noisy pages.
Every alert that crosses the threshold becomes a ticket and every ticket gets an engineer. Low severity alerts are triaged inside service level and either resolved or escalated to the next tier.
High severity alerts page the on call engineer immediately and the engineer stays on the incident until it is either fully resolved or formally handed off to another shift with a written status summary.
The NOC runs patch windows, firmware updates, backup verification, capacity planning, and configuration drift audits on a scheduled cadence for every managed client. A lot of what the NOC does is invisible by design.
The purpose is to resolve issues before they become visible to your users, not to give your team a running commentary on the fires we put out.
Managed clients receive a monthly health and performance report summarizing ticket volume, incident trends, patch compliance, and any recommended improvements.
The goal is fewer surprises and more clarity about what is actually happening inside your environment.
Is the NOC the same team as the helpdesk?
No. The helpdesk handles user facing support requests like password resets, application issues, and new device setup. The NOC handles infrastructure level monitoring and incident response.
The two teams work together closely and share a ticketing system, but the skills and the workflows are different.
Can my internal IT person see the NOC dashboards?
Yes. Managed clients with an internal IT lead get read access to the relevant dashboards and receive the same alerts our engineers receive. The goal is a shared view of the environment so your team and our team are never working from different information.
Is the NOC located onshore?
Yes. NOC work is handled onshore by Cyber One Solutions engineers. Around-the-clock security monitoring is provided by our partner managed detection and response (MDR) team, with Cyber One Solutions engineers on call for escalation.
Continuity of personnel is what turns a monitoring tool into actual operational reliability.
