Our NOC monitors all managed client environments around the clock. Live uptime and incident history is shown below.
Real-time outage reports and user-submitted problem reports for thousands of services.
Official Microsoft 365 service health updates and incident notifications.
Live updates from Microsoft Azure on service disruptions and incident resolutions.
The official Microsoft service health dashboard for all Microsoft cloud services.
Real-time status for Cloudflare network, DNS, and CDN services globally.
Amazon Web Services official health dashboard for all AWS regions and services.
Our support team is available around the clock for managed clients.
Every Cyber One Solutions managed client is monitored continuously from our Network Operations Center. The NOC is not a dashboard that someone glances at a few times a day. It is a staffed operations room with engineers watching telemetry, triaging alerts, and driving incidents to resolution around the clock. Below is a summary of how the NOC works and what it covers for our managed clients.
The NOC monitors server health, virtualization hosts, storage arrays, network switches and firewalls, wireless access points, internet circuits, public cloud tenants, email tenants, backup jobs, endpoint protection, patch status, and the availability of the business applications your users touch every day. Telemetry feeds into a single pane of glass and alerts are correlated so a single root cause does not generate a hundred noisy pages.
Every alert that crosses the threshold becomes a ticket and every ticket gets an engineer. Low severity alerts are triaged inside service level and either resolved or escalated to the next tier. High severity alerts page the on call engineer immediately and the engineer stays on the incident until it is either fully resolved or formally handed off to another shift with a written status summary.
The NOC runs patch windows, firmware updates, backup verification, capacity planning, and configuration drift audits on a scheduled cadence for every managed client. A lot of what the NOC does is invisible by design. The purpose is to resolve issues before they become visible to your users, not to give your team a running commentary on the fires we put out.
We publish a live public status page so you can verify availability claims in real time, not just on a monthly report. Managed clients also receive a monthly health and performance report summarizing ticket volume, incident trends, patch compliance, and any recommended improvements. The goal is fewer surprises and more clarity about what is actually happening inside your environment.
Is the NOC the same team as the helpdesk?
No. The helpdesk handles user facing support requests like password resets, application issues, and new device setup. The NOC handles infrastructure level monitoring and incident response. The two teams work together closely and share a ticketing system, but the skills and the workflows are different.
Can my internal IT person see the NOC dashboards?
Yes. Managed clients with an internal IT lead get read access to the relevant dashboards and receive the same alerts our engineers receive. The goal is a shared view of the environment so your team and our team are never working from different information.
Is the NOC located onshore?
Yes. The NOC is staffed onshore with employees of Cyber One Solutions. We do not outsource NOC coverage to a third party or to overseas contractors. That choice is intentional, because continuity of personnel is what turns a monitoring tool into actual operational reliability.