What is our Approach?
In today’s ever-changing technology landscape, one individual can no longer meet the IT needs of most businesses, small or large. With Cyber One Solutions, you receive a dedicated team committed to providing a unique user experience and helping your organization succeed. In our experience, this team approach has been the right methodology and produces the best outcomes. Each dedicated recurring support customer team includes the following roles:
Who's on your Team?
Technical Services Manager
When your organization partners with Cyber One Solutions, you receive a Technical Services Manager (TSM) who ensures you receive the necessary resources to get the job done right. TSMs are highly knowledgeable about their client’s business and specific technical needs, and can also provide recommendations for improvement based on strategic objectives, regulatory compliance requirements, and best practices for IT management.
Serving as the friendly point person for each Cyber One Solutions customer, our Account Managers are always available and accessible to ensure that all your needs are met. They act as your liaison to all available Cyber One Solutions resources, and assist with scheduling, logistics, billing, and overall service.
We Have the Right Team for You:
With Cyber One Solutions, we can further enhance your team based on your specific needs and customized solution with the addition of a primary engineer, strategic consultant, program manager, or subject matter expert.
Your network and IT infrastructure serve as the backbone of your entire business operations. Our technical engineers understand every nuance of your environment, and are responsible for keeping your system up and running at all times.
Our program managers are certified in Information Technology Infrastructure Library (ITIL) processes for identifying, planning, delivering, and supporting IT services based on industry best practices that adapt and align with your business objectives.
Our project managers are certified Project Management Professionals (PMP) with extensive experience ensuring each project achieves the stated objectives, that deadlines are met, and that technical issues are proactively addressed as they arise during project execution.
Virtual CIO / Strategic Consultant:
By collaborating with a trusted partner on IT strategy, we can help you better leverage IT to lead your organization forward. We are embedded within your organization to understand not only your IT challenges, but your ongoing business needs and objectives as well. We take a seat at your table to become part of your strategic team.