Managed IT Services
A complete, plain-language evaluation guide for business owners comparing managed service providers. It includes a 10-point checklist, pricing guidance, red flags, a printable scorecard, and twelve industry playbooks.
The guide is delivered by email after the short form is submitted.
Questions the Guide Helps You Ask
Are response commitments written into the agreement with a clear escalation path?
Are EDR, email security, MFA, patching, and 24/7 monitoring included in the base fee?
Are backups tested, with recovery time and recovery point targets stated in writing?
Will named engineers document the environment, manage vendors, and build a technology roadmap?
What You Leave With
Compare up to three MSPs on the same objective criteria.
Spot low headline prices that hide security and support add-ons.
Use an industry-specific playbook for legal, finance, healthcare, construction, manufacturing, and more.
Buyer Questions
Use these answers as a starting point, then require the provider to tailor every commitment to your environment and put it in writing.
A complete agreement should define covered users and devices, response targets by severity, security controls, backup responsibilities, onboarding, reporting, vendor management, exclusions, and a documented exit process.
Normalize every proposal before comparing totals. Confirm whether security, backups, Microsoft 365 management, after-hours response, on-site work, projects, and onboarding are included or billed separately.
A verbal promise is difficult to enforce. A written target, escalation path, and reporting method make service performance measurable after the contract is signed.
