Privacy Policy

Cyber One Solutions, LLC ("Cyber One Solutions," "we," "our," or "us") is a Texas limited liability company. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website at www.cyberonesol.com, our client payment portal, and our managed IT and cybersecurity services.

Our principal place of business is located at 1110 NASA Pkwy, Suite 630, Houston, Texas 77058. This policy is governed by the laws of the State of Texas.

We may collect the following categories of personal information:

• Contact information, such as name, email address, phone number, and mailing address.
• Business information, such as company name, job title, industry, and the details you share about your technology needs.
• Information you submit through our website forms, including contact, quote, estimate, and buyer guide request forms.
• Payment information you enter in our client payment portal. This information is collected and processed by our payment provider, as described in Section 4.
• Technical data, such as IP address, browser type, operating system, pages viewed, and referring pages. Analytics and advertising data is collected only if you allow it, as described in our Cookie Policy.
• Service-related data collected in connection with the delivery of managed IT services.
• Communications and correspondence you send to us, including support tickets, emails, and phone inquiries.

Our website forms do not ask for sensitive personal data. Data that we handle on behalf of a client while delivering managed services is processed under that client's service agreement.

We use the information we collect to:

• Respond to inquiries, quote requests, and support requests.
• Provide, operate, and improve our services.
• Process and record payments for our services.
• Communicate with you about your account, service updates, and support requests.
• Send marketing communications where you have opted in.
• Analyze website usage to improve the site, if you allow Analytics cookies.
• Measure the performance of our advertising and show our ads to people who have visited our site, if you allow Advertising cookies.
• Comply with legal obligations and enforce our agreements.
• Protect the security and integrity of our systems and services.

We share personal information only as described below:

• HubSpot, Inc. (forms and customer records). Our website forms are hosted and processed by HubSpot. When you submit a form, the information you enter is sent to HubSpot and stored in our HubSpot account so we can respond to you. See the HubSpot Privacy Policy.
• FlexPoint (client payment portal). Our client payment portal at pay.cyberonesol.com is operated by FlexPoint (LendARR Inc.), which processes card and check payments made through the portal. Payment card data is handled by FlexPoint and is not stored by Cyber One Solutions. See the FlexPoint privacy policy.
• Analytics and advertising providers. If you allow Analytics or Advertising cookies, Google, HubSpot, Meta, and Microsoft receive information about your use of our website, as described in our Cookie Policy. If you do not allow them, these tags do not run for analytics or advertising.
• Other service providers and subcontractors who help us deliver our services, subject to confidentiality obligations.
• Legal authorities when required by law, court order, or governmental regulation.
• Successor entities in the event of a merger, acquisition, or sale of assets.

We do not sell personal information for money. When you allow Advertising cookies, our advertising providers use information about your visits for ad measurement and targeted advertising. Some state privacy laws may treat that as targeted advertising or as a sale. You can turn it off at any time in Cookie Preferences, and Section 7 explains your other options.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service client data retention follows the terms of each applicable service agreement.

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. As a managed cybersecurity provider, data security is core to our business. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Texas Data Privacy and Security Act (Texas Business and Commerce Code, Chapter 541) gives Texas residents rights over their personal data. The Act generally does not apply to businesses that qualify as small businesses under U.S. Small Business Administration standards, and it covers individuals acting in a personal or household capacity rather than in a business or employment role. Cyber One Solutions may qualify for these exemptions. Whether or not the Act applies to a particular request, we voluntarily honor the following requests from Texas residents:

• Access. Confirm whether we process your personal data and obtain a copy of it.
• Correction. Correct inaccurate personal data, taking into account the nature of the data and why we process it.
• Deletion. Delete personal data you provided to us or that we obtained about you, except where we must keep it to meet a legal obligation.
• Portability. Receive the personal data you provided to us in a portable and, where technically feasible, readily usable format.
• Opt out of targeted advertising. When you allow Advertising cookies, the Meta Pixel, Google Ads remarketing, and Microsoft Advertising tags use information about your visits to show you our ads on other websites and apps. That is targeted advertising. You can opt out at any time by choosing Reject or turning off Advertising in Cookie Preferences, or by emailing us.
• Opt out of sale and profiling. We do not sell personal information for money, and we do not use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects. If you ask us to, we will also treat your request as an opt-out of any disclosure that a privacy law may treat as a sale.
• Non-discrimination. We will not deny you services, charge you a different price, or provide a different quality of service because you exercised these rights.

How to submit a request. Email [email protected] with the subject line "Privacy Request," or call (866) 998-7691. Tell us which request you are making. You do not need an account with us. We may ask for information reasonably necessary to verify your identity before we act. You may use an authorized agent to submit an opt-out request on your behalf, and we may ask for proof of the agent's authority.

Response time. We will respond within 45 days after we receive your request. If we reasonably need more time, we may extend that period once by up to 45 additional days. If we do, we will tell you within the first 45 days and explain why. We do not charge a fee to process a privacy request.

Appeals. If we decline to take action on your request, we will tell you why and how to appeal. To appeal, email [email protected] with the subject line "Privacy Request Appeal" and describe the decision you are appealing. We will respond in writing within 60 days after we receive your appeal and explain any action taken or not taken and the reasons. If we deny your appeal, you may submit a complaint to the Texas Attorney General.

If you live outside Texas, you may also contact us with a privacy request.

Cyber One Solutions, LLC operates an SMS messaging program to communicate with clients, prospects, and contacts who have opted in to receive text messages. By providing your mobile phone number and submitting an opt-in form, or by otherwise providing express written consent, you agree to receive recurring automated text messages from us. Consent is not a condition of purchasing any goods or services.

We use your mobile number solely to send messages related to our services and do not sell or share it with third parties for their marketing purposes. Your mobile number is handled in accordance with this Privacy Policy and our SMS Opt-In Disclaimer.

You may opt out at any time by replying STOP to any message or by contacting us directly. Reply HELP for assistance. Message and data rates may apply. Message frequency varies.

Our website uses cookies and similar technologies. Analytics and advertising tags stay off until you allow them. You can review or change your choices at any time in Cookie Preferences. Our Cookie Policy lists each technology, its provider, and its purpose.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, or you want to make a privacy request, please contact us:

Cyber One Solutions, LLC
1110 NASA Pkwy, Suite 630
Houston, Texas 77058
Phone: (866) 998-7691
Email: [email protected]