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Terms & Conditions

All products and services provided by Cyber One Solutions are governed by the following agreements. Review the applicable documents before engaging our services.

All products and services provided by Cyber One Solutions are subject to a Master Services Agreement (MSA) and, where applicable, a corresponding Service Attachment (SA). Service Attachments define the specific scope, deliverables, and obligations for each service category. In the event of any conflict between a Service Attachment and the MSA, the terms of the MSA shall control unless otherwise expressly stated in the applicable Service Attachment. Cyber One Solutions reserves the right to amend these terms with reasonable advance written notice to clients.

Terms and Conditions

9 Documents
Master Services Agreement (MSA)
The governing agreement for all managed services engagements with Cyber One Solutions.
Product Terms and Conditions
Terms governing the purchase and use of all products sold or provisioned by Cyber One Solutions.
Third-Party Terms and Conditions
Terms applicable to third-party products and services procured on behalf of clients.
Mutual Non-Disclosure Agreement (MNDA)
Bilateral confidentiality agreement governing the exchange of proprietary information between parties.
Acceptable Use Policy (AUP)
Standards of acceptable use applicable to all services and network resources provided by Cyber One Solutions.
Service Level Objectives (SLO)
Defined performance benchmarks and response commitments for all service categories.
Business Associate Agreement (BAA) - HIPAA
HIPAA-compliant agreement governing the handling of protected health information (PHI) on behalf of covered entities.
Microsoft SPLA End User License Terms
End-user license terms applicable to Microsoft software provided under the Services Provider License Agreement.
Microsoft NCE Disclosure
Required disclosure for Microsoft New Commerce Experience licensing programs.

Licensing & Credentials

1 Document

Cyber One Solutions holds all applicable state and local licenses required to operate as a managed technology services provider, including a Private Security License issued by the Texas Department of Public Safety.

Certificate of Private Security Licensure
Texas DPS Certificate of Private Security Licensure for Cyber One Solutions. Licensed as Security Contractor & Electronic Access Company. License No. B29745201. Expires 09/30/2026.

Questions regarding any of these documents should be directed to [email protected] or by calling (866) 998-7691. Cyber One Solutions, LLC. All Rights Reserved.