Services We Deliver in Pasadena
Engagements start with a short discovery conversation and an inventory of your environment, including office systems, any yard or plant network, and how field staff connect.
The first week focuses on the basics, enforcing MFA, deploying endpoint protection, and confirming that backups actually run, before anything larger is touched.
Where business and operational systems share a flat network, we plan segmentation carefully and in writing rather than changing it on the fly.
From there the help desk, NOC monitoring, and SOC coverage run continuously, patches follow a documented and tested schedule, and a named account team reviews performance, security posture, and the technology roadmap with your leadership on a regular cadence.
Scope is written explicitly into the service agreement, pricing is flat for the term, and on-site dispatch is available within our standard Pasadena service radius for Silver and Gold clients.
The goal is steady operations: fewer outages, hardened access for mobile crews, and one accountable partner for the entire technology stack.
Managed IT and Help Desk
United States-based help desk by phone, email, or portal with no per-ticket fees, plus 24/7 NOC monitoring, patch management, asset tracking, documentation, and vendor coordination for office, yard, and plant systems.
Managed Cybersecurity and 24/7 SOC
A staffed Security Operations Center correlating signals across endpoints, identity, email, and network, with managed EDR and MDR on every device, network segmentation, and documented incident response when a threat is confirmed.
Network and Connectivity
Managed firewalls, segmented business and operational networks, secure remote access for field crews, and LTE and 5G cellular failover for yards and sites where even a brief outage is unacceptable.
Cyber Insurance Readiness
MFA enforcement, EDR, email security, tested backups, security awareness training, and a written incident response plan, documented so a Pasadena operation can complete an underwriting questionnaire accurately and support renewal.
Backup and Disaster Recovery
Image-based, ransomware-resistant backups with immutable copies and quarterly recovery tests, so a hardware failure or ransomware event does not idle the office or the field crews that depend on it.
Microsoft 365 and Cloud Administration
Identity, licensing, email, collaboration, security policies, and day-to-day Microsoft 365 administration managed as one documented environment.