Every Nassau Bay engagement starts with an inventory of the environment and the security basics: MFA, endpoint protection, and a clear picture of what is on the network. Nothing disruptive changes until that baseline is set.
From there the help desk carries the daily IT support load, the NOC and SOC watch the environment 24/7/365, and a named vCIO reviews performance, security posture, and a rolling roadmap with your leadership on a schedule.
Managed IT Services and Help Desk
A complete IT department as a flat monthly service: United States based help desk, 24/7/365 NOC monitoring, patching, documentation, vendor coordination, and vCIO roadmap planning, with no per-ticket fees.
Business Computer Support
Responsive computer support for workstations, servers, and line-of-business applications, resolved remotely in most cases and on-site in Nassau Bay the same business day when hardware needs hands.
Outsourced IT for Offices Without Internal Staff
Complete outsourced IT for Nassau Bay businesses without an internal IT department: one accountable team for the network, the endpoints, the cloud, and the vendors.
Managed Cybersecurity and 24/7 SOC
Managed EDR on every endpoint, a 24/7/365 Security Operations Center triaging every alert, email security, and a documented incident response process, included in the base plan.
Backup and Disaster Recovery
Image-based, ransomware-resistant backups for servers, workstations, and Microsoft 365, supported by our Spring, Texas datacenter and tested so recovery is proven before it is needed.
Microsoft 365 and Cloud Administration
Identity, licensing, email, collaboration, security policies, and day-to-day Microsoft 365 administration managed as one documented environment.